cebaji Frequently
Asked Questions

cebaji requires a valid government-issued photo ID to verify your account. The most widely accepted document for Bangladeshi players is the National Identity Card (NID or Smart NID) issued by the Bangladesh Election Commission. Alternatively, you may submit a valid passport showing the photo and date-of-birth page, or a Bangladesh driving licence. A clear photograph or scan of the document is sufficient — physical copies do not need to be posted. Verification is typically completed within 24 hours of submission.

You can reset your cebaji password directly from the login page by clicking "Forgot Password" and entering the email address or mobile number associated with your account. A secure reset link will be sent to your registered email. If you no longer have access to that email address, contact [email protected] with proof of identity and our team will assist you in recovering access. For security, cebaji will never ask for your password via email or chat.

No. cebaji strictly allows one account per person, per household, and per device. Opening multiple accounts — whether under the same name or different names — is a violation of our Terms & Conditions and will result in all associated accounts being permanently closed. Any balances or bonus funds in duplicate accounts will be forfeited. If you believe a duplicate account has been created in your name without your knowledge, contact [email protected] immediately.

To permanently close your cebaji account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Before closure, ensure that any remaining balance is withdrawn to your preferred payment method — bKash, Nagad, Rocket, or bank account. Accounts with an outstanding balance will have funds returned to the verified payment method on file. Account closures are processed within 48 hours of a confirmed request. If you are closing your account due to gambling concerns, consider our self-exclusion options on the Responsible Gaming page first.

bKash deposits on cebaji are credited to your account balance instantly in the vast majority of cases. Once you complete the payment on the bKash app or USSD menu and receive your bKash transaction confirmation, the funds should appear in your cebaji wallet within seconds. In rare cases of network congestion, processing may take up to 5 minutes. If a deposit is not reflected after 10 minutes, contact [email protected] with your bKash transaction ID and the amount transferred.

The minimum deposit on cebaji is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500. There is no maximum deposit limit imposed by cebaji, though your individual mobile banking provider may apply their own daily transfer limits — check your bKash or Nagad app for those figures.

The minimum withdrawal from a cebaji account is ৳500 for all methods including bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals have a minimum of ৳1,000. To process any withdrawal, your account must be fully verified with a confirmed NID or passport. Unverified accounts can make deposits but cannot withdraw until identity verification is successfully completed.

Nagad withdrawals from cebaji are typically processed within 1 to 3 hours during standard business hours (8:00 AM – 11:00 PM BST). Withdrawals requested outside these hours are queued and processed first thing the following morning. For fully verified accounts with a clean withdrawal history, processing is usually completed in under 60 minutes. Withdrawal delays beyond 6 hours are rare; if you experience one, email [email protected] with your withdrawal reference number.

cebaji does not charge any platform-side fees on deposits or withdrawals. The full amount you deposit is credited to your account, and the full amount you request to withdraw is sent to your payment method. Note that your mobile banking provider — bKash, Nagad, or Rocket — may apply their own standard transaction charges on the receiving end. These third-party charges are beyond cebaji's control and are not reimbursed. Check your provider's fee schedule for details.

No. For security and anti-fraud compliance, cebaji requires that withdrawals be made to the same payment method and account number used for your most recent deposit. If you need to update your registered bKash, Nagad, or Rocket number — for example because you have changed your mobile number — contact [email protected] and submit proof of ownership for the new number. Payment method changes require re-verification and are processed within 48 hours.

cebaji offers a wide range of cricket betting markets covering major tournaments including the Bangladesh Premier League (BPL), Indian Premier League (IPL), T20 World Cup, ICC tournaments, and all Bangladesh Tigers international fixtures. Available markets include match winner, top batsman, top bowler, highest opening partnership, total runs in an over, method of first dismissal, and live in-play betting where odds update in real time as the match progresses. Pre-match and in-play markets are available across Test, ODI, and T20 formats.

Yes. All slot games available on cebaji use certified Random Number Generator (RNG) technology, which ensures that every spin outcome is statistically independent and unpredictable. Game providers on the platform — including Pragmatic Play, NetEnt, and Microgaming — publish independently audited Return to Player (RTP) percentages for each title. These RTP figures are a long-term statistical average and do not guarantee individual session outcomes. cebaji does not modify or interfere with any game's RNG or RTP settings.

Yes, cebaji is fully optimised for mobile play. The platform runs directly in your mobile browser — no app download is required. All games, including slots, live casino tables, and cricket betting markets, are designed with a mobile-first layout that adapts to screen sizes from small budget Android handsets to large-screen flagship devices. For the best experience, use an up-to-date version of Chrome or Firefox on Android, or Safari on iOS.

The minimum single bet on cricket markets at cebaji is ৳50. This low entry point means players from all budget levels — including those in Dhaka, Chittagong, Sylhet, and smaller towns across Bangladesh — can participate in BPL and international match betting without committing a large sum. Maximum bet limits vary by market and match type and are displayed on the bet slip before you confirm your wager.

If a cricket match is officially abandoned, cancelled, or has fewer than the minimum scheduled overs completed (as defined by the relevant governing body), cebaji will void all bets on that match and return all stakes to player account balances in full. In-play bets placed on markets that were already settled before the abandonment — such as a completed over total — will stand. Match result bets that are voided are refunded typically within 2 hours of the official abandonment declaration.

cebaji offers a welcome bonus to newly registered and verified players in Bangladesh. The specific welcome offer — including the match percentage, maximum bonus amount in BDT, and any free spins component — is displayed on the cebaji promotions page at the time of registration. Bonus terms including the wagering requirement, minimum qualifying deposit, eligible games, and expiry date are clearly stated on each individual offer. Always read the full bonus terms before opting in to ensure the offer suits your playing style.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager the bonus amount before it can be withdrawn as real cash. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in qualifying bets before that bonus converts to withdrawable funds. Not all games contribute equally toward wagering — slots typically contribute 100%, while live casino table games may contribute a lower percentage. Check the specific bonus terms for the contribution breakdown.

No. Bonus funds and any winnings generated from bonus play cannot be withdrawn until the associated wagering requirement is fully met. If you request a withdrawal while a bonus is still active and the requirement is incomplete, the bonus and any bonus-derived winnings will be forfeited and only your real-money balance will be returned. If you do not wish to meet the wagering requirement, you can forfeit the bonus from within your account settings before placing any bets, which will restore your balance to real-money-only status.

Yes. cebaji regularly runs seasonal and tournament-specific promotions aligned with major cricket events including the Bangladesh Premier League (BPL), IPL, and ICC T20 World Cup. These may include enhanced odds on selected matches, deposit bonuses tied to specific fixtures, free bets for Bangladesh Tigers games, and loyalty reward events during Eid and Pohela Boishakh. Current active promotions are listed on the cebaji promotions page and communicated to opted-in players via email notifications.

cebaji rewards regular players through a tiered loyalty programme that tracks activity across sports betting, slots, and live casino. As you accumulate points through real-money wagers, you progress through loyalty tiers that unlock benefits such as faster withdrawal processing, personalised reload bonuses, dedicated account management, and exclusive promotional offers. Full details of the loyalty programme tiers, point accumulation rates, and reward redemption options are available in the Promotions section of your cebaji account dashboard.

cebaji is a safe and reliable platform that uses SSL encryption to protect all player data and financial transactions. The platform operates under international offshore licensing and adheres to fair gaming standards, including certified RNG technology and independently audited game RTPs. All player funds are held separately from operational funds to ensure they are protected at all times. cebaji enforces strict identity verification and 18+ age checks as part of its commitment to safe, responsible play for Bangladeshi users.

The minimum age to register and play at cebaji is 18 years old. This requirement is strictly enforced. All players are required to confirm their age during registration, and cebaji conducts documentary age verification — using NID, passport, or driving licence — before withdrawals are processed. Any account found to belong to a person under 18 will be permanently closed and all deposited funds returned. cebaji is strictly a platform for adults aged 18 and above only.

Deposit limits can be set directly from the Responsible Gaming section of your cebaji account dashboard. You can configure a daily, weekly, or monthly deposit cap in Bangladeshi Taka (৳) — for example, limiting yourself to ৳2,000 per week. Reducing a limit takes effect immediately; increasing a limit or removing one requires a mandatory cooling-off period before the change is applied, giving you time to reconsider. Setting a realistic deposit limit before you start playing is one of the most effective responsible gaming tools available.

If you feel that your gambling is becoming problematic, cebaji strongly encourages you to use our self-exclusion tool immediately. You can initiate self-exclusion from the Responsible Gaming section of your account settings, or by emailing [email protected] with the subject line "Self-Exclusion Request". Exclusion periods range from 6 months to permanent. During exclusion, your account is locked and all marketing communications are stopped. Permanent self-exclusion is irreversible. Visit our Responsible Gaming page for full details.

If you suspect that your cebaji account has been accessed without your authorisation, contact [email protected] immediately with the subject line "Urgent: Account Security". Our team will temporarily lock your account, investigate any suspicious activity, and help you regain secure access. In the meantime, change the password on any other accounts that use the same credentials. cebaji will never send you a link asking for your password — any such message should be treated as a phishing attempt and reported to our support team.

If gambling is negatively affecting your life or the lives of those around you, free support is available. Internationally accessible resources include Gamblers Anonymous (gamblersanonymous.org), GamCare (gamcare.org.uk), and BeGambleAware (begambleaware.org ), all of which offer confidential online chat and resources in English. cebaji's own support team at [email protected] can also connect you with responsible gaming resources and activate an immediate self-exclusion on your behalf. You are never alone — help is always available, and reaching out is the right decision.